Membership
TRUSTED.ro
Legal security and Trust Building for eshops in Romania.
Benefits of having TRUSTED.ro TrustMark
Boost your sales
Legal standards
Reduce costs & risks
Legal updates
Reviews from real customers
Earn customer trust
Control your brand
Discounts from our partners
Founded in 2010 as a partnership to GPeC (The Most Important E-Commerce Event in CEE), TRUSTED.ro is the only independent Romanian trustmark for online shops.
Our mission is to help online businesses grow, by respecting current legislation and best practices in e-commerce in Romania.
We have adopted a set of 34 criteria to safeguard shops and increase the trust of consumers when shopping online. Completing all criteria, shops are granted Trusted.ro trustmark and throughout the year they receive regular updates and guidance/advice.
In addition to the Trustmark, we have developed the reviews system only from real customers for online shops Feedback.trusted.ro.
Our reviews system contains 100% real reviews from real customers, reviews regarding the shop’s activity, but also product reviews.
The shop may display the reviews on the website through our widget, showing in real time the last 3 reviews registered by their online shop. We have more than 380.000 opinions on online shops, all publicly available on our website.
Founded in 2010, TRUSTED.ro is the Romanian Trustmark for online shops.
Our mission is to help online businesses grow, respect current legislation and best practices in e-commerce in Romania.
We have adopted a set of 34 criteria to safeguard shops and increase the trust of consumers when shopping online. Completing all criteria, shops are granted Trusted.ro Trustmark and throughout the year they receive regular updates and guidance/advice.
In addition to the Trustmark, we have developed the reviews system only from real customers for online shops Feedback.trusted.ro.
Our reviews system contains 100% real reviews from real customers, reviews regarding the shop’s activity, but also product reviews.
The shop may display the reviews on the website through our widget, showing in real time the last 3 reviews registered by their online shop. We have more than 380.000 opinions on online shops, all publicly available on our website.
- Audit for a site once a year based on the Trusted.ro criteria
- Receive Trusted.ro trust mark if you complete the audit
- Shop and product Reviews system for your site
- Access to exclusive content about online legislation for e-shops in Romania
- Audit for a site once a year based on the Trusted.ro criteria
- Receive Trusted.ro trust mark if you complete the audit
- Review system for your site
- Access to exclusive content
- Become Trusted.ro members list on site
- Discounts to partners
- Access to additional services (e.g. buying flow and exploratory flow tests, GDPR audit)
The most important criteria for e-shops:
- Display on a single page all details about the company that manages the site: the name, the commercial and fiscal registration numbers, the social capital, the headquarters and/or the business address, phone and email.
- Designate a person to be in charge of conciliation OR have a functional procedure to amicably resolve any disputes.
- Inform consumers about the right of withdrawal from the online contract in accordance with law.
- The customer explicitly agrees to, before placing the order, to a contract / agrees with the terms and conditions
- Display information about the legal (compliance) guarantee and, where applicable, the commercial warranty of the products.
- The order process is valid (all products displayed are available for purchase, no technical errors occur during the order, an explicit and valid message will be displayed/sent after having placed the order)
- Have at least 6 business months of online commercial activities.
Check out all the criteria here.