Legal security and Trust Building for eshops in Romania.

Benefits of having TrustMark

Boost your sales

Legal standards

Reduce costs & risks


Legal updates


Reviews from real customers

Earn customer trust

Control your brand

Discounts from our partners

Founded in 2010, is the Romanian Trustmark for online shops. 

Our mission is to help online businesses grow, respect current legislation and best practices in e-commerce in Romania. 

We have adopted a set of 34 criteria to safeguard shops and increase the trust of consumers when shopping online. Completing all criteria, shops are granted Trustmark and throughout the year they receive regular updates and guidance/advice.

In addition to the Trustmark, we have developed a public review system from real customers for online shops

Since 2017, we are Safe.Shop partners and granting their international Trustmark for Romanian online businesses. 

  • Audit for a site once a year based on the criteria
  • Receive trust mark if you complete the audit
  • Review system for your site
  • Access to exclusive content
  • Become members list on site
  • Discounts to partners
  • Access to additional services (e.g. Safe.Shop brand, Security verification – in future)

The most important criteria for e-shops:

  • Display on a single page all details about the company that manages the site: the name, the commercial and fiscal registration numbers, the social capital, the headquarters and/or the business address, phone and email.
  • Designate a person to be in charge of conciliation OR have a functional procedure to amicably resolve any disputes.
  • Inform consumers about the right of withdrawal from the online contract in accordance with law.
  • The customer explicitly agrees to, before placing the order, to a contract / agrees with the terms and conditions 
  • Display information about the legal (compliance) guarantee and, where applicable, the commercial warranty of the products.
  • The order process is valid (all products displayed are available for purchase, no technical errors occur during the order, an explicit and valid message will be displayed/sent after having placed the order) 
  • Have at least 6 business months of online commercial activities.

Check out all the criteria here.